Your privacy matters to us. This document explains exactly what personal data zom188 collects, why we collect it, how we protect it, and what rights you have over your information as a platform user.
This Privacy Policy describes how zom188 ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal data submitted by users ("you", "the User") of the zom188 website at https://zom188.cam. By registering an account or otherwise using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this document.
zom188 is committed to protecting the privacy and personal data of every user who accesses our Platform. We recognise that trust is the foundation of any long-term relationship between a betting platform and its members, and that trust extends to the responsible handling of personal information. This Privacy Policy has been drafted to provide complete transparency over our data practices.
This document applies to all data collected through the zom188 website (https://zom188.cam), our customer support channels, and any other digital touchpoints operated under the zom188 brand. It does not apply to third-party websites or services that may be referenced or linked from our Platform, which operate under their own independent privacy frameworks.
We serve users primarily based in Indonesia. Where applicable, our data handling practices are aligned with internationally recognised data protection standards. We encourage you to read this policy in its entirety and to contact our support team if any aspect is unclear.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, or deletion. |
| "Data Controller" | zom188, the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of zom188 under a data processing agreement. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by the User to the processing of their personal data. |
| "KYC Documents" | Identity and address verification materials submitted by the User, including national ID (KTP), passport, and proof of address documents. |
| "Cookies" | Small text files placed on the User's device by the Platform for session management, analytics, and personalisation purposes. |
zom188 collects the following categories of personal data from its users:
zom188 collects personal data through the following means:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration & identity data |
| Identity verification (KYC) and age confirmation | KYC documents, registration data |
| Processing deposits and withdrawals | Financial transaction data |
| Fraud detection and AML compliance | Financial data, technical data, KYC data |
| Customer support and dispute resolution | Communications data, account data |
| Platform security and abuse prevention | Technical & device data |
| Responsible gaming monitoring | Wagering activity, session data |
| Personalisation and platform improvement | Browsing behaviour, session data |
| Promotional communications (with consent) | Email address, betting preferences |
zom188 processes personal data only where a valid legal basis exists. The primary legal bases we rely on are:
zom188 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:
We engage vetted third-party service providers who process data on our behalf under binding data processing agreements. These include:
zom188 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of zom188, our users, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of zom188's business assets, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. Users will be notified via registered email prior to any such transfer where practically feasible, and the acquiring entity will be required to honour the terms of this Privacy Policy.
Our commitment: All third-party data processors engaged by zom188 are contractually bound to process personal data only for the specific purposes we authorise, to maintain appropriate security standards, and to delete or return data upon termination of the service relationship.
zom188 operates infrastructure and engages service providers that may be located outside Indonesia. Where personal data is transferred internationally — for example to game content servers, cloud hosting facilities, or fraud screening platforms operating in other jurisdictions — we take the following measures to ensure your data remains protected:
zom188 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and compliance obligations. The following retention schedules apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC identity documents | 5 years from the date of submission or account closure, whichever is later |
| Financial transaction records | 7 years from the date of each transaction (AML compliance requirement) |
| Customer support communications | 3 years from the date of the relevant interaction |
| Technical / device logs | 12 months from collection date |
| Marketing consent records | Until consent is withdrawn, plus 3 years for audit purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
zom188 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
User responsibility: While zom188 maintains robust technical security measures, the security of your account also depends on keeping your login credentials private. Never share your password with anyone, including zom188 support staff, who will never ask for it. Use a unique, strong password and enable any available two-factor authentication options.
zom188 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The following categories of cookies are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that maintain your authenticated login state, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable Platform performance.
Functional cookies remember your preferences — such as language settings, preferred display options, and recently viewed game categories — to provide a more personalised experience across sessions.
We use analytics cookies to understand how users navigate the Platform, which pages are most visited, and where technical issues may occur. This data is collected in aggregate and is used solely to improve Platform quality and usability. Analytics data is not used to profile individual users for advertising purposes.
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent Platform functionality, including the ability to log in. For guidance on managing cookies in your browser, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or similar).
As a user of the zom188 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within 30 days of receipt.
Request a copy of all personal data we hold about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account record.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Request that we restrict processing of your data while a dispute or correction request is being resolved.
Request a machine-readable export of personal data you have provided to us directly (e.g., registration and transaction data).
Object to processing based on legitimate interests, including profiling for personalisation or direct marketing communications.
Please note that some rights are subject to limitations where processing is necessary to comply with a legal obligation (for example, AML transaction record retention). We will clearly communicate any such limitations when responding to your request.
The zom188 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If you are under 21 years of age, you must not register an account, provide any personal information, or use the Platform in any way.
If zom188 becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child may have submitted personal data to the Platform, please contact us immediately at [email protected] so that we can investigate and act without delay.
The zom188 Platform may display content from or references to third-party game providers and payment processors (such as Pragmatic Play, Evolution Gaming, BCA, or OVO). While we take care to work only with reputable partners, zom188 has no control over the privacy practices of these third-party entities and accepts no responsibility for their data handling.
Any personal data you submit directly to a third-party platform — for example, by registering a BCA account, creating an OVO wallet, or interacting with a game provider's support channel — is subject to that third party's own privacy policy. We encourage you to review the privacy policies of all third-party services you use in connection with your zom188 account.
zom188 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Where changes are material — for example, where we introduce a new category of data processing or change the purposes for which existing data is used — we will provide advance notice via the email address registered to your account and by displaying a prominent notice on the Platform for a minimum of 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not accept the revised policy, you must cease using the Platform and request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by zom188, please contact our dedicated support team through the following channel:
When submitting a data rights request, please include your registered email address and a brief description of your request so that we can locate your account and respond accurately. We may request identity verification before fulfilling access, portability, or deletion requests to protect against fraudulent claims.
For questions about responsible gaming, self-exclusion, or account restrictions, please also refer to our Responsible Gaming page, or review the Terms & Conditions for the full scope of your user agreement with zom188.
All data transmitted between your device and our servers is protected by TLS encryption. Sensitive stored data is encrypted at rest using AES-256 — the same standard used by global financial institutions.
Your personal data is only accessible to authorised zom188 staff on a need-to-know basis. Multi-factor authentication and role-based access policies are enforced across all internal systems.
zom188 never sells, rents, or trades your personal data to third parties for their own commercial purposes. Data sharing is limited strictly to service providers under binding confidentiality agreements.
Exercise your data rights at any time — access, correct, export, restrict, or delete your personal information by contacting our support team. We respond to all verified data requests within 30 days.
Independent security specialists conduct periodic penetration tests and vulnerability assessments of our infrastructure to identify and resolve potential risks before they can affect users.
In the unlikely event of a data breach affecting your information, we will notify you promptly via your registered email with full details and recommended protective actions.
Our support team is available around the clock to handle data inquiries, privacy requests, and account-related questions. You can also review our full Terms & Conditions or browse the FAQ for quick answers.