At zom188, we believe that great entertainment starts with a safe environment. We are fully committed to supporting every player in making informed, controlled decisions — because your wellbeing always comes before any wager.
zom188 is more than just a betting platform — we are a community that takes player welfare seriously. Gambling, when approached as entertainment within clearly defined personal limits, can be an enjoyable pastime. But we are fully aware that for some individuals, gambling can shift from recreation into a compulsive behaviour that causes real financial and personal harm.
That is why responsible gaming is not a checkbox at zom188 — it is a core pillar of how we operate. Every account comes equipped with a suite of control tools that put you in charge of your own experience. Our support team is trained to recognise and respond to signs of problem gambling, and we maintain a strict 21+ age policy across all Platform services.
Whether you are a casual sports bettor following BRI Liga 1 matches or a regular player enjoying our live casino, the same principle applies: play for fun, play in control, and always play within your means. The tools and guidance on this page are here to help you do exactly that.
Remember: Gambling should never be used as a way to recover financial losses, relieve stress, or solve personal problems. If you find yourself gambling for these reasons, please use the self-exclusion tool or contact our support team immediately.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, no additional deposits beyond your cap will be accepted until the relevant period resets. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.
Request a temporary or permanent block on your account. Temporary options include 30-day, 90-day, and 180-day periods. Permanent exclusion closes your account indefinitely with no option to reopen. All self-exclusion requests are processed within 24 hours of confirmation.
Take a short, structured break from the Platform without committing to full self-exclusion. Time-out periods range from 24 hours to 7 days, during which your account remains paused and no deposits or bets can be placed. Your balance is preserved and accessible upon reactivation.
zom188 enforces a strict minimum age requirement of 21 years for all users. This is non-negotiable and applies to every service on the Platform, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), and all slot games.
All new account holders are required to submit valid, government-issued photo identification as part of the KYC process before any withdrawal is approved. If at any point we suspect that an account is being operated by or on behalf of an individual under 21, that account will be suspended immediately pending investigation.
Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing gambling content online. If you believe a minor has accessed or registered on the zom188 Platform, please contact our support team without delay.
Zero Tolerance: Any user found to be under 21 years of age will have their account permanently closed and any funds returned to the depositing payment source. This policy cannot be overridden under any circumstances.
Problem gambling can affect anyone regardless of income, experience, or background. The following warning signs may indicate that gambling has moved beyond healthy entertainment. If you recognise several of these patterns in yourself or someone you know, we strongly encourage reaching out for support.
Chasing LossesPlacing larger or more frequent bets in an attempt to recover money already lost.
Spending Beyond Your MeansGambling with money allocated for essential expenses such as rent, food, or bills.
Loss of Time AwarenessLosing track of how long you have been gambling, or spending far more time on the Platform than intended.
Secrecy & ConcealmentHiding your gambling activity from family members, friends, or colleagues.
Emotional DependencyGambling to cope with stress, anxiety, depression, loneliness, or boredom rather than for entertainment.
Unable to StopFeeling restless, irritable, or unable to concentrate when not gambling, or repeatedly failing to cut back despite wanting to.
Borrowing to GambleTaking loans, selling possessions, or borrowing money specifically to fund gambling activity.
Neglecting ResponsibilitiesMissing work, family commitments, or social obligations due to time or money spent on gambling.
Answer these questions honestly to help evaluate your current relationship with gambling. This is not a clinical diagnostic tool, but it can provide a useful personal checkpoint.
If you answer "yes" to three or more of the following, we strongly encourage you to use the self-exclusion tool or speak with a member of our support team.
All responsible gaming tools at zom188 are available on request through our customer support team. We have made the process straightforward and fast — you should never have to wait to take back control. Here is how to get started:
Immediate effect: Self-exclusion and time-out requests submitted via the support team are processed within 24 hours and take effect as soon as confirmation is sent to your registered email. Deposit limit reductions are applied instantly upon request.
Reach our 24/7 customer support team via live chat on the Platform or by emailing [email protected]. Clearly state that you wish to activate a responsible gaming tool — deposit limit, time-out, or self-exclusion.
Tell the support agent which tool you want to use and your preferred parameters. For deposit limits, specify the amount and period (daily / weekly / monthly). For time-out or self-exclusion, specify the duration or confirm permanent exclusion.
To protect your account from unauthorised restriction requests, our team will verify your identity using your registered email address and one other identifying detail before applying any account-level restriction.
Once the request is verified, you will receive a confirmation email to your registered address. Deposit limit reductions apply immediately. Self-exclusion and time-out periods activate within 24 hours and you will be logged out automatically.
Our support team can connect you with further resources, provide guidance on professional counselling services available to Indonesian residents, and check in on your wellbeing if you choose to re-engage with the Platform after a cooling-off period.
Six principles that guide how zom188 approaches player protection and safer gambling every day.
Every account undergoes mandatory KYC identity verification. We will not process withdrawals or confirm accounts without valid proof that the user is at least 21 years of age.
You set the boundaries. Daily, weekly, and monthly deposit caps can be activated at any time through our support team, with reductions taking effect immediately and increases requiring a 7-day delay.
Choose a 30-day, 90-day, 180-day, or permanent exclusion option. Once active, the account cannot be used to deposit or bet, and no promotional communications will be sent during the exclusion period.
Need a short break without committing to full exclusion? Activate a 24-hour to 7-day pause on your account. Your balance is safe, and you return on your own schedule when the period expires.
Our customer support team includes Indonesian-speaking agents available around the clock. Whether you need help activating a limit or just want to talk through your concerns, we are always available.
Users who have activated responsible gaming tools are removed from all promotional mailing lists immediately. We will never send bonus offers or win-back campaigns to users in a self-exclusion or time-out period.
If you feel that gambling is negatively impacting your finances, relationships, or mental health, please reach out to our support team immediately. You are not alone, and taking the first step is the most important one. Our team is trained to assist with empathy and without judgment.
All responsible gaming enquiries are handled with strict confidentiality. Your account information and the nature of your request will never be shared with third parties outside our compliance and support teams.
Review our full Terms & Conditions to understand your rights and obligations as a zom188 member, or visit our FAQ for quick answers about account management, deposits, and more.